Effective Date: May 25th, 2018


At MGZ - Medical Genetics Center MVZ (“MGZ”), we respect the privacy rights of our users and are committed to protecting the information collected through our website at, (the “Website”). This privacy policy (“Privacy Policy”) explains how MGZ collects, stores, and uses this information collected in connection with MGZ’s services. Your access to and use of the services is subject to MGZ’s General Terms and Conditions (“GTC”). MGZ observes the General Data Protection Regulations (GDPR).


Data Collection, Usage and Storage

Generally, visitors to the Website may browse the Website without submitting any personal information.

In visiting the Website or using our services, we may collect both personal and non-personal information if you voluntarily provide this to us via contact or other service-related forms, through registration, email inquiries, website portal inquiries and orders, newsletter sign up, and other situations in which you have chosen to provide the information for the purpose of using our services.

Examples of personal information we may collect include: full name, phone number, email address, login details, and IP address. This information is data that can be used on its own to identify an individual.

Examples of non-personal information we may collect include: first or last name (if common), city, province/state, country, postal/zip code, institution where you work, work address, work phone number, title, and position. This information is data that cannot be used on its own to identify an individual.

We will use the information collected in order to provide you the services you request as follows: to respond to customer service inquiries, to provide cost estimates for our services, to administer your MGZ account, to process your order, to send payment requests, to assist with your billing and payment questions, to respond to your clinical questions, to send you newsletters, to evaluate our services and products, and to conduct customer surveys.

If you do not want a reply to your inquiries via email, please indicate to us how you wish for us to communicate with you.

Examples of the information we collect on our Website and the purpose is provided here under the associated heading to which it applies:

MGZ Account Registration

In registering for an MGZ account, you will be asked to provide the following information: first name, last name, institution, institution address, city, postal/zip code, country, phone number, email, and consent to the MGZ GTC and Privacy Policy.

This information is used to set up your customer account to the MGZ Inquiry/Order portal and to contact you about the services on our Website, for which you have communicated an interest.

In order to complete the activation of your account, you will be required to enter a password, to be used when you login into the Website. Your email address serves as your user name for your MGZ account. You are responsible for maintaining the confidentiality of your password and account.

Any notifications regarding an inquiry/order you have submitted via the MGZ Inquiry/Order portal, including the patient report, if applicable, will go to this email address.

Contact Forms           

If you choose to use our contact forms in order to submit a price request or request information, you will be asked to provide the following information: first name, last name, email address, and when applicable, country.

These contact forms facilitate all Website feedback.

Price Inquiries – Online MGZ Portal Request

If you request pricing for Services via MGZ’s Inquiry/Order portal, you have the option to request this information as a registered user (MGZ account holder) or as a guest (continue without account).

If you have an account, you can continue your price request by providing the following information: email and password.

If you want to continue your price request as a guest, you will be asked to provide the following information: first name, last name, institution, institution address, city, postal/zip code, country, email, and consent to the MGZ GTC and Privacy Policy.

This information enables us to contact you with price information for the requested services.

Orders – Online MGZ Portal Orders

If you order Services via MGZ’s Inquiry/Order portal, you have the option to proceed with an order as a registered user or as a guest.

Depending upon the billing option selected, you may be asked to provide the following information: (1) alternative billing information (if applicable) such as institution, department, shipping address, phone number and email, or (2) patient email address in the case where the patient is selected as the responsible party paying for the services.

The information collected is used for billing purposes and to process your order.

No credit card information is ever stored on our servers. We use PayPal and, as reputable payment processors. Please refer to the privacy practices of these payment processors if you wish to learn more about how your credit card information is used/stored.


If you request to receive our newsletter, you will be asked to provide your email address.

This information is for purposes of providing the newsletter.

As is true of most websites, we gather certain information automatically. This information may include internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g. HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Your data is stored on specially protected servers in Germany. These servers are administered by only a few authorized persons for the purposes of technical and administrative maintenance.

Third-Party Information

In the case of providing third party information such as an alternative billing address or patient email address for fulfilling billing requirements, you acknowledge and affirm that you have obtained the necessary authorization from any third party in order to disclose this information to us.

Use of Cookies and Tracking Technology

The following cookies are used by the MGZ Website:

Session Cookie

This is a cookie that is stored in temporary memory and is erased when the web browser is closed. These cookies will typically store information in the form of a session identification that does not personally identify the user but retains information about a user during his visit.

Persistent Cookie

This cookie is used for the purpose of displaying the cookie banner when you arrive at the MGZ Website. When you click ‘I understand’ on the cookie acceptance banner, or by continuing to scroll or browse the Website, you agree to the use of cookies by MGZ. This cookie is deleted every 12 months. This type of cookie is also used for the shopping cart functionality of the MGZ Website to remember items added to the cart. This cookie is deleted after 24 hours.

Authentication Cookie

This cookie is used to identify whether a registered user is logged in or not and which account they are logged in with. This cookie is deleted when the browser is closed.

MGZ uses the services of Google Analytics to generate website statistics.

Google Analytics uses "cookies", text files that are stored on your computer and which enable the analysis of website use. The information gathered by cookies regarding your use of this website (including your IP address) is transferred to and stored on a Google server in the United States. Google uses this information to evaluate your use of our website, to generate reports for website operators regarding website activity, and to provide services related to website and internet usage. Google may also consign this information to third parties when required by law or when third parties are requested to process this information on Google's behalf. Google will not link your IP address to any other information.

You can prevent the installation of cookies with the corresponding setting in your browser software; in doing so, however, you may not be able to make full use of all the functions on this Website. By using this Website you are consenting to the processing of information gathered about your visit as described here for the above-mentioned purpose.

Sharing of your Information

MGZ will not sell, share, or rent your personal information to others in ways different from what is disclosed in this policy and we promise to keep your details safe and secure.

Data collected upon access to the MGZ website will only be disclosed/transmitted to a third party if (1) you have authorized us to do so, (2) we are legally required to do so, and/or (3) it is necessary to do in order to protect and defend the rights or property of the Website.

Internet Links

The MGZ website may contain links to third party websites that may provide useful information. Links contained on the MGZ website that transfer you to a third party website are not maintained by MGZ and may contain different information and/or different privacy policies from those of MGZ. MGZ is not responsible for any of the content of or privacy practices of external links, which is solely the responsibility of those site’s operators.

Personal Information Access, Retention and Deletion of Data, and Choice

You may access, correct, or request deletion of your personal information at any time and free of charge by contacting us at inquiry[at] or calling us at +49 89 30 90 886-0. We will respond to these requests within a reasonable timeframe.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

You may subscribe to receive newsletter or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in the emails we send to you or by contacting us at inquiry[at]


The security of our data and your personal information is important to us. We follow generally accepted standards to protect our systems and the personal information submitted to us, both during transmission and once it is received.

However, we would like to point out that data transmissions via internet (e.g. email communication) cannot be entirely secure and may have security vulnerabilities. Therefore, we cannot guarantee absolute security.

Providers are obligated to publish contact information in the Imprint. The use of such contact information by third parties for the purpose of distributing unsolicited advertisements or other commercial information is prohibited. The operators of this website reserve the right to take legal measures in case of being sent unsolicited commercial information, e.g. spam mails etc.

If you have any questions about the security of your personal information, you can contact us at inquiry[at]

Protection of Minors

Our Website is created for an adult audience. If you are under 18, you are not eligible to use our services and we ask that minors do not submit any personal information to us. If you are a minor, you can use our services only in conjunction with your parent(s) or guardian(s).

Changes to this Policy

MGZ may from time to time update this Privacy Policy to reflect changes to our information practices. When changes are made, we will notify you by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically visit the page for the latest information on our privacy practices.

Contact Us

MGZ welcomes your questions or concerns about our Privacy Policy. If you have questions regarding this document, please contact us using the contact information provided below.

Please note that we reserve the right not to disclose details of our security measures, since doing so could compromise our security.


MGZ - Medical Genetics Center
Bayerstr. 3-5
Entrance: Schlosserstr. 6
80335 Munich
Telephone: +49 (0)89/30 90 886-0
Email: inquiry[at]

External Data Protection Officer for MGZ

Mr. Jan Alkemade
Telephone: +49 (0) 6002 939593
Email: <jan.alkemade[at]